Long-term customer follow-up to increase repeat and referral business

NADA Certified

Customer Management Systems™ has been identified as a leading CRM Vendor by the National Automobile Dealers Association. Marketing, Service & Support, and Sales Force Automation (SFA) are the three categories within a CRM Solution. CMS has worked diligently to offer a Comprehensive CRM Solution for automobile dealerships for the past 20 years.

CONNEX Retention

CRcontact™

RetentionCRcontact™ is a comprehensive solution for consistent and timely long-term customer follow-up to "sold" customers. It delivers targeted messages over a period of five years, beginning with a Thank You and followed by as many as 25 points of communication over the next several years.

You provide us with information about vehicles sold or leased to your customers and we do the rest! We develop premium customer follow-up communication pieces to either send by email or from a variety of printed material. Our support includes: monthly servicing, a toll-free customer service number, a personalized web page, MyCMS, to help manage your Connex® CRM programs, and a broad range of sales management tools to help manage your sales staff and to ensure that our CRM programs are used effectively.

Call us at 1.800.842.1820 or email us at info@cmsdealer.com to learn more about our comprehensive CRM programs.