Partners

Customer Management Systems™ is a proven leader in customer relationship management (CRM) programs to target, acquire, retain, and understand prospective and sold customers for automobile dealerships. The combination of unique and industry-specific products and services, coupled with the efforts of experienced sales and service teams has established CMS as a leader in customer targeting, acquisition, retention, and understanding services for automobile dealerships.

Through our Connex^® Product Suite, we work with each automobile dealership to design a customized customer relationship management (CRM) program that allows them to effectively and efficiently manage prospective and sold customers. Dealerships are ensured that each customer is being properly followed for satisfaction with their purchase or service experience. We ensure that the sales staff is part of the customer communication through our training and reporting. These CRM programs, coupled with our data analysis tools, enhance a dealership's marketing and sales efforts. Our CRM programs include both the sales and service experience -- and we work for you.

We can provide all back office services for the dealerships you sell. We will support you with training on the proper use of our CRM programs. You will have access to all of your dealer's CRM program information through a secure website and you can even manage some of the operational tasks from the site.

By partnering with CMS, you can offer complementary services and extend the reach and impact of programs aimed at helping automobile dealerships maximize their customer satisfaction, while increasing sales. We can help you leverage your resources by building on your expertise.

Call us at 1-800-842-1820 or email us at partners@cmsdealer.com to learn more about our comprehensive CRM programs.