TESTIMONIALS

"Thank you... It never happened to me in the past to be pampered so much from a dealer after the sale!"

-Customer of City Motors in Italy

"Thanks! You remembered my birthday even before my husband!"

-Customer of City Motors in Italy

"CMS offers several customer retention management (CRM) programs. These cover a wide range of services for retention, service and marketing for your dealership. You can choose any of the programs they offer at any given time - and they will be customized to the needs of your dealership. It's not too often that you find a company that works with you as a close knit family. We're a family dealership and CMS is one of the few companies that we've worked with that is like us. Everyone talks and acts the same and is proud of what they do. The CMS program is easy for the salespeople to use and helps keep them organized and focused, helping them generate increased revenue."

-Laura Lee Petruzzi
 Owner & General Manager 
 Don's Brooklyn Chevrolet

 Cleveland, OH 

 

"The CMS system is easy to use. I like the fact that they provide our salespeople with the sales tools and training to help them increase their repeat and referral sales. CMS does a good job and produces good results."

-Rich Vance
 General Manager
 Staffilino Chevrolet

Martins Ferry, OH

 

"I like the fact that they develop and print the communication pieces for our salespeople to send out and provide them with follow-up tools to help them keep in touch with their customers. It is a good system. We have been using it a long time and I am a believer. The salespeople who use it, make a lot of money. The CONNEX^® Product Suite is a fantastic program that produces results."

-Tim Smith
 Sales Manager
 Ganley Ford

Barberton, OH

 

"Customer Management Systems^TM helped us sell 25 vehicles from one targeted mailing. They identified the customers, prepared the letter and mailed it. I would recommend using CMS for targeted marketing programs. Our mailing was truly a success."

-Tom Mann
 General Manager
 Paramus Chevrolet

Paramus, OH 

 

"The CMS program puts us in touch with our customers, thus ensuring customer satisfaction. The program is simple and easy, allowing our salespeople to routinely keep in touch with customers while giving them more time to sell effectively. Customer follow-up is what turns a small dealer into a large dealer..."

-President, New Jersey Dealership

 

"It is a great way to stay in touch!"

-Ray Neverly 
 Salesman 
 Ohio Valley Ford

Moundsville, WV 

 

"Our dealership is now requiring each salesperson to make a minimum of 5 calls per day from our CMS binders. In the past, it was always easy to make excuses why follow-up calls were not being made, but with today's economy, a salesman has to find his own customers.

Last month I put in the effort and made the required calls - and achieved great results! At least an additional 5 sales with decent grosses were directly attributed to the CMS program.

I am now spending more time making these calls because the process really works."

-Tim Tarrant 
 Salesman 
 Paramus Chevrolet

Paramus, OH 

 

"I could not be happier with the quality of service. We are getting real time feedback that is way better than we thought it would be. It helped us to turn around a couple of unsatisfied customers that we would have otherwise lost. It helped increase our retention rate when we need it the most. It is very, very cost effective. It exceeded our expectations and we would highly recommend it to any dealership."

-Chris Krebs 
 Owner 
 Krebs Chrysler Dodge Jeep 

Gibsonia, PA

 

"It's a complicated Solution (CRM) but CMS simplifies it in an easy and automated fashion to help a salesman follow-up with his customers."

-Fred Mierau 
 Salesman 
 Spitzer Buick 

Parma, OH